The information we collect may include:
- your behavior on our Website, including but not limited to the terms you search for, videos you watch and the messages you send on the Website's chat function;
- views and interactions with content and ads, including those shown on third party websites;
- voice and audio information when you use audio features;
- purchase activity;
- the way you access our digital services, including operating system, IP address (which is helpful to save your timezone preferences), online identifier details;
- social preferences, interests and activities;
- people with whom you communicate or share content with; and
- activity on third-party sites and apps that use our services.
If you book, or request to book, a pre-paid tour through the Website, you may provide us with additional personal information, such as your name, email address, gender, city, country, preferred language(s), group size, interests, ages and further details about you or your group members. With your consent, these will be shared with the Host you are requesting to book with.
If you express an interest in partnering with us as a Host, then we may collect additional personal information, such as your city, country, phone number, information about you or your guiding experience and companies worked for, and personal photos you choose to display.
All payment transactions processed are encrypted. Your payment card information is used solely to process payments for any bookings or tips made. We retain no record of your payment card details.
When you communicate with JoinPRO we collect information about your communication and any additional information you choose to provide. You may also send us information when you fill in a form, update or add information to your JoinPRO account, respond to surveys, participate in promotions, communicate with our team, share your experiences with us or use other features of the Website.